Your data
Delete your account and data
You can delete your Gemwatt account and the data we hold about you at any time. This page applies to the Gemwatt app (developer: Gemwatt).
Option 1: in the app
- Open Gemwatt and go to More → Settings.
- Choose Disconnect and delete my data.
- Confirm. Your connection is removed and deletion begins.
Option 2: by email
Email privacy@gemwatt.com with the subject "Delete my Gemwatt account", from the email address linked to your account. We may ask you to verify your identity. We will confirm when deletion is complete.
Also revoke access with your car maker
To stop all data flowing to Gemwatt immediately, remove Gemwatt's access in your car maker account's settings for third-party apps.
What is deleted
- Your connection and authorization tokens.
- Vehicle readings, trips, charging sessions, battery estimates and location data.
- Your settings, prices and preferences.
- Support messages, where not needed for legal reasons.
What may be kept, and for how long
- Billing and tax records, for as long as the law requires.
- Security and fraud-prevention logs for up to 90 days.
- Encrypted backups, which are overwritten within 35 days.
- Aggregated or de-identified statistics that cannot identify you.
How long it takes
We complete deletion within 30 days of a verified request. Data your car maker holds is governed by its own policy and is not deleted by us.
See also our Privacy Policy.